TOS | SLA | AUP
COVERAGE
This Web Site Availability Service Level Agreement
applies to YOU if YOU have ordered *any* hosting
plans ("Service") and YOU are in good
financial standing with Sound Web Development.
SERVICE
LEVEL
Sound Web Development endeavors to have network connectivity
available for http access by third parties 99% of
the time ("Web Site Availability").
CREDITS
In the event that there is no Web Site Availability,
Sound Web Development will credit the monthly service charge
for the Service as calculated below and as measured
24-hours a day in a calendar month, with the maximum
credit not to exceed the monthly service charge
for the affected month:
Web
Site Availability Credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%
In
order for YOU to receive a credit on YOUR account,
YOU must request such credit within seven (7) business
days after YOU experienced no Web Site Availability.
YOU must request credit by sending an electronic
mail message to webmaster@soundwebdev.com. For security,
the body of this message must contain YOUR account
number/domain name, the dates and times of the unavailability
of YOUR web site, and such other customer identification
requested by Sound Web Development. Credits will usually be applied
within sixty (60) days of YOUR credit request. Credit
to your account shall be YOUR sole and exclusive
remedy in the event that there is no Web Site Availability.
RESTRICTIONS
Credits shall not be provided to YOU in the event
that YOU have no Web Site Availability resulting
from (i) scheduled maintenance, (ii) YOUR behavior
or the performance or failure of YOUR equipment,
facilities or applications, or (iii) circumstances
beyond Sound Web Development's reasonable control, including,
without limitation, acts of any governmental body,
war, insurrection, sabotage, embargo, fire, flood,
strike or other labor disturbance, interruption
of or delay in transportation, unavailability of
interruption or delay in telecommunications or third
party services (including DNS propagation), failure
of third party software or hardware or inability
to obtain raw materials, supplies, or power used
in or equipment needed for provision of YOUR Web
Site.
LIMITATIONS
On-line problems occur continuously. There might
come a time when you cannot access your website
or any other service. This is not necessarily due
to Sound Web Development. Perhaps your ISP is experiencing technical
difficulties, or there might be a routing problem
between your ISP and Sound Web Development, making communication
difficult or impossible. We cannot bear the responsibility
of such problems. Our monitoring agents determine
the uptime of our service, and not any one client's
experience.
TOS | SLA | AUP
