Sound Web Development FAQs (frequently-asked questions)

Sure! Our clients do not have access to all the functions of the cPanel, but you may get more information here

I'm sorry, but Sound Web Development does not provide 24/7 support (24 hours a day, seven days a week). Please see our Support Page for more information.

The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.

CPanel may be accessed at http://www.yoursite.com/cpanel

FTP (File Transfer Protocol) is the simplest and most secure way to exchange files over the Internet. Whether you know it or not, you most likely use FTP all the time. The most common use for FTP is to download files from the Internet. When downloading a file from the Internet you're actually transferring the file to your computer from another computer over the Internet. This is why the T (transfer) is in FTP. You may not know where the computer is that the file is coming from but you most likely know it's URL or Internet address.


Here at Sound Web Development, we manage our very own FTP server. Which means, you can upload files the same way as you download them. Upload is basically the exact opposite from downloading a file, such that rather than transferring a file from another computer over the Internet to your own, you are transferring a file TO another computer over the Internet.


Please read our next section on how to SET UP an FTP session on your computer. :-)

No, but we recommend that you do find one. You may access a free FTP Manager within your control panel for you to use (with nothing to install!). However, you'll have to upload each file one at a time and it can get time consuming. There are, in fact, several free FTP Editors on the web and we recommend you to check out CuteFtp or zdnet downloads and perform a search for FTP editors (take note that some may require some form of payment if you like them.. but others will allow you to use them free of charge with the exception of some features).

With our CPanel software this is really easy to configure.

Host: A) If you have domain access, just enter: ftp.yourdomain.com or your master IP Address provided in your activation email
B) if you haven't established your URL enter: 111.111.111
(of course, replace 111.111.111 with your server IP)


Main UserName: simply enter the username created for you on account activation
or for additional UserNames: (must add within control panel) username@yourdomain.com


Password: (password)


If you have ANY problems with this, please contact us at support@soundwebdev.com

As with anything, FTP resources come at a cost. So, we have limited the number of accounts you can create per plan you purchase from us. :-)


Please look at the plan you purchased it shall say there how many ftp accounts you may use.

In the following folder: /public_html/


Or if you need the FULL root URL: /home/username/public_html


Where USERNAME is the username given to you in your Activation Email.

No. (only your webspace limit)

Simply http://www.yourdomain.com/~username/


Of course, replace USERNAME with the name of the FTP user you have created and, obviously, replace 'yourdomain' with your domain name. :-)


If you have ANY problems with this, please contact us at support@soundwebdev.com

In this example, we are using WS_FTP Pro 7.5. You will want to configure your WS_FTP information to the following specifications:


Host name: 111.111.111
(replace 111.111.111 with the IP of your server: this is found in your Activation Email)


UserID: your master username
Password: your master password


Account: you may leave this blank
Comment: you may leave this blank
Anonymous: UNCHECKED
Save Password: check at your own risk
Save Account: you may leave this unchecked


Passive Mode: UNCHECKED
Secure (SSL): you may leave this UNCHECKED


As always, If you have ANY problems with this, please contact us at support@soundwebdev.com

In this example, we are using CuteFTP 5.0 XP. You will want to configure your CuteFTP information by going to the Site Manger (File>Site Manager or pressing F4), selecting New... and configuring your information to the following specifications:


Label for site: you may enter anything here to help you organize your site from others. :)


Host name: 111.111.111
(replace 111.111.111 with the IP of your server: this is found in your Activation Email)


FTP site User Name: your master username
FTP site Password: your master password


FTP site connection port: 21
Login Type: Normal


As always, If you have ANY problems with this, please contact us at support@soundwebdev.com

Yes, We recommend CaptainFTP (http://www.captainftp.com/) which is a commercial application ($25), but works VERY well. Setup is very similar to the programs above. If you have any problems with this, please contact support@soundwebdev.com or the folks at CaptainFTP!

There are two ways:

1) By webmail. Each account comes with it's own NEOMAIL web client. Which means you can access your email from ANYWHERE in the world! Simply point your browser to http://www.yourdomain.com/webmail/. :-)


2) And our favorite. Simple edit your POP3 E-Mail software to automatically retrieve your email. Simply configure your email software for a POP3 Email Account with the following information below:



Incoming Mail Server (POP3): mail.YOURDOMAIN.xxx (replace .xxx with your extension)
Outgoing Mail Server (SMTP): mail.YOURDOMAIN.xxx


UserName: you@YOURDOMAIN.xxx
Password: (your password)

All you need is your URL (ex: www.yourdomain.com) followed by (:2082/)

So point your browser to http://www.yourdomain.com:2082/

Just replace yourdomain.com with your URL to your website! It's that simple! IF YOU HAVE JUST SETUP YOUR ACCOUNT, then simply enter the following until you get your domain up and running:

http://1111.1111.1111:2082/

Of course, replace 1111.1111.111 with the IP of your server provided to you in your activation email. :) And as always, if you have ANY problems with this, please contact us at support@soundwebdev.com

Because we are a HOSTDIME reseller, we use their nameservers:

ns100.dizinc.com
66.194.41.160

ns101.dizinc.com
66.194.152.190

This probably means that your website has not been fully installed and configured. If you selected the Mail-in payment option with your order, please allow adequate time for payment to be processed/mailed/etc. before expecting your website to be operational. Instant payment orders (such as Credit card and Paypal) should not encounter this problem. If you do encounter this problem and the above explanation doesn't answer your question, please contact support@soundwebdev.com.

This means that there is a problem connecting to your sites database. Please contact support@soundwebdev.com to resolve this issue.